• Refunds or exchanges will be granted within 30 days of invoice date for any insole product purchased from ProMed Direct. No refunds will be authorized after 30 days from the invoice date. However, we would be happy grant a return authorization for an exchange only for an item that will meet your needs within the period of 31 to 60 days from the date of invoice.
• If you use or cut to trim the insole to fit your shoe and find that the product does not meet your needs we will be happy to exchange that item for an item that will meet your needs or provide a refund for that item within the first 30 days from the date of invoice. However, we would be happy grant a return authorization for an exchange only for an item that will meet your needs within the period of 31 to 60 days from the date of invoice.
• Returns with the original purchase receipt or receipt number will be exchanged or refunded in the original tender.
• Returns with a gift receipt, will be exchanged or refunded for the value indicated on the gift receipt in the form of a merchandise credit.
• You must notify us for a return authorization approval within 30 days from the date of your invoice date.  Call 734-241-1500 (Mon-Fri 9:00am to 5:00pm EST) for a return authorization number or email us at . In your email provide us with the item number that you wish to return or exchange, your name, phone number and sales receipt number.
• All items properly returned under this policy are eligible for a full and prompt refund of the purchase price, less the cost of shipping and handling.
• Refunds will be credited by the same form in which payment was made for the original purchase. However, refund checks will be issued only for items purchased by cash.
• If ProMed Direct shipped the wrong product, please contact us immediately (within 10 days of the delivery) and we will promptly exchange merchandise. ProMed Direct will assume responsibility for cost in shipping and handling.
• If the product is found to be defective ProMed Direct will happy to replace the product at no charge to the customer for any shipping cost. Please contact us immediately (within 10 days of the delivery) for a return authorization.

Sandals / Shoes:

• 90 day guarantee against manufacturer defects when used under normal conditions. Will provide replacement with like item or give store credit.
• Sandals must be in original, unworn condition to qualify for refund within the first 30 days of purchase. Be sure to try on footwear inside on carpet before wearing outside.

Gels, Creams First Aid Items, Sprays or Silicore Padding Products:

• Due to the nature of the products returns will not be allowed in most cases once the package is opened. ProMed Direct will be happy to review your request for return on a case by case basis. 

Important Return Notes:
	Packages without an RMA# or returned products that are not authorized or acceptable for return will be shipped back to you at your expense.
Unauthorized Returns are returns received at ProMed Direct under the following conditions: Product was received without a valid Return Merchandise Authorization number. Product was received later than 20 calendar days from the RMA date. Product is claimed to be unopened by the customer. Upon receipt the returns inspector opens the package and discovers the product had been opened by the customer before it was returned. (Note: This does NOT apply to insole products.) Unauthorized Returns will be denied a refund and shipped back to you at your expense. This will be charged to your credit card. Your return may also be subject to a $10 to $25 processing fee if ProMed Direct is assessed a $10 to $25 processing fee from our supplier. If a product cannot be deemed new and resalable and is sent back to the customer and the customer refuses a returned product shipment, or returns the product a second time without ProMed Direct's prior authorization, the customer agrees to relinquish all right and title to and waives all claims against ProMed Direct for credit charges related to such products.